The Giftly Prepaid Gift is redeemed for money through the Giftly website. "Great way to earn some extra cash selling off unneeded gift cards. • We live in Raleigh but decided to stay at the hotel for a one- night escape. Upon reopening the hours of operation will be 9am to 5pm. Gift cards are non-refundable. No matter what I said he just kept repeating this statement. I would never recommend this hotel!!!! My husband purchased a gift card for me to use for our anniversary. Taxes and fees that are shown are estimates only. I was told I could wait in the co-ed area, but I didn’t feel comfortable wearing my robe among men. The property is impressive and the rooms are fantastic---spacious with luxurious bathrooms and furnishings. Spa access is limited to Hotel guests with spa appointments only. We discourage excessive alcohol consumption prior to, during or immediately following spa treatments, sauna, steam or whirlpool use. Gift up to $1,000 with the suggestion to use it at The Umstead Spa. For nail care appointments, please arrive ten minutes prior to the scheduled time. The recipient redeems on giftly.com and receives the gifted funds as a payment to their bank account or PayPal, or on a physical gift card that we ship to them. To better serve our guests, we ask that you provide us with a 24-hour notice if you need to cancel or reschedule your appointment to avoid being charged the entirety of your service. Cell phones and other electronic devices are not permitted in the treatment rooms or wet areas, including the sauna, steam room and whirlpool. My wife and I were fortunate enough to stay at The Umstead Hotel for our fifth anniversary. Kindly note we are operating with limited staff and there may be delays in response time and we truly appreciate your patience. If you have any questions, please contact our Member Support Team. Send by email or mail, or print at home. Please avoid bringing jewelry or other valuables to the spa. Our lakeview balcony room (which was large and again, well appointed) was serviced twice daily and we were able to make a quick call for just about anything we needed! Please see our partners for more details. Please note: gender separate areas of The Spa are clothing optional; swimsuits are required for the co-ed outdoor current pool. The warm, modern shop is a jewelbox of delights displayed among native floral and woodsy elements. The Gift Shop at The Umstead Hotel and Spa features a wonderful variety of artful, unique gifts that reflect the Hotel's natural surroundings and exquisite in-house art collection. He had no interest in helping me. The warm, modern shop is a jewelbox of delights displayed among native floral and woodsy elements. Cards must be presented at the time of the service to be redeemed. On Mondays through Thursdays, local guests may enjoy limited access to the outdoor seasonal pool and some amenities of the spa with a treatment valued at $150, including usage of the sauna, the whirlpool, co-ed lounges, the co-ed current pool and the meditation courtyard. The bed was heavenly- fine linens and comfortable duvet. TERRIBLE TERRIBLE CUSTOMER SERVICE! The ideal gift for any occasion, The Umstead Gift Card is available for purchase in any dollar amount and redeemable throughout The Umstead Hotel and Spa. Please avoid immediate sun exposure after any skin care therapy. It was raining when we arrived, and we had to carry our luggage and open the lobby doors for ourselves. Please inform your reservations agent at the time of booking if you are pregnant, have high or low blood pressure, any physical ailments, allergies or any condition that may prohibit massages, skin care therapies or exposure to heat. It has the flexibility and convenience of money. We request a 72-hour notice for the cancellation of any spa package or appointments for parties of five or more.