Figure 5: Results of the modernisation of an old double-decker train (VIRM1 to VIRMm1). Website development by e-Motive Media Limited.

Smile☺ & be loved❤. (1974).

It is ever exciting.

Approach behaviour is all the positive behaviour provoked by the environment, such as wanting to stay, exploring the surroundings, feeling connected to the place, the desire to spend money and to return. The Quality of a Transport Interchange Through the Eyes of Passengers. Used to track the information of the embedded YouTube videos on a website. Van Hagen M, Sauren J.

Write a letter to your friend describing your experience of undergoing a train journey. Friend              : I enjoyed the scenes and sights with a joyful mind. An approach to environment Psychology, Cambridge. Servicescapes: The Impact of Physical Surroundings on Customers and Employees. We went to Chittagong by train to visit my uncle living there. This cookie is set by Advanced Ads and sets geo-location, user role and user capabilities.

These qualities (comfort and experience) are known as satisfiers.

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The TEM is at the heart of this management cycle and consists of a short self-completed questionnaire in which passengers are asked to answer various questions about the quality aspects of their train journey5. A dirty, chaotic, smelly or noisy environment leads to negative emotions, whereas a clean, inviting and quiet environment leads to positive emotions. Van Hagen M. (2011).

Based on customer needs, NS has designed a measuring instrument, known as the Train Experience Monitor (TEM), whereby customers score all the relevant quality aspects of a train journey to show how important these factors are to them3,4. To communicate this to various industry professionals, NS developed an illustrative reference – the ‘Pyramid of Customer Needs’, displayed in Figure 1.

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A Journey By Train Essay – Journey by train is the most common thing in our ultra-modern civilization.

On the appointed day, We went to the Kamalapur Railway Station at 7.00 AM. This cookie is set by GDPR Cookie Consent WordPress Plugin.

Don't subscribeAllReplies to my comments Notify me of follow-up comments via e-mail. This cookie is set by GDPR Cookie Consent WordPress Plugin. Open Page The experience of a train journey Open Page The clever crows . This cookie is set by Advanced Ads and sets the referrer URL. To enhance the quality of the service, NS uses the evidence-based design approach. The excellent performance of processes leads to satisfied passengers.

On the appointed day, We went to the Kamalapur Railway Station at 7.00 AM. It is obvious that the experience of the train itself has the greatest influence on the Overall Assessment Measurement of the train journey. Required fields are marked *. Advertising and targeting cookies help us provide our visitors with relevant ads and marketing campaigns.

You can adjust your cookie and associated data processing preferences at any time via our "Cookie Settings". This questionnaire specifically addresses all the quality layers: For example, it not only features questions related to the functionality of the travel process, such as safety, cleanliness and the provision of information, but also questions related to the overall experience, including levels of comfort and ambience.